End-Consumer Privacy Policy

1. Who we are

BookedUp AI Systems ("we", "us") provides AI-powered missed call workflows, SMS automations, and related services that help small and local businesses respond to missed calls, answer questions, and book jobs more efficiently. We operate and control the SMS and workflow infrastructure described in this policy.

2. Who this policy is for

This policy is intended for end consumers who receive SMS messages, phone calls, or other communications that are handled in whole or in part by BookedUp AI Systems. Other businesses you interact with may have their own privacy notices which also apply.

3. Information we collect about you

Depending on how you interact with our services, we may process the following information:

• Basic contact details such as your phone number and (if you provide it) your name and email address.
• Message content from SMS or chat conversations handled by the workflow.
• Call-related information such as the date and time of the call, call status (answered, missed), and basic technical metadata.
• Service or booking details you provide, such as the type of job requested, preferred dates, and location.

4. How we use information

We use the information we collect in order to:

• Detect missed calls and trigger follow-up messages.
• Answer common questions about our services, availability, and pricing where appropriate.
• Collect the information needed to prepare quotes or schedule appointments.
• Book confirmed appointments or callbacks into calendars or systems used in connection with our services.
• Maintain records, summaries, and analytics about missed calls, recovered business, and workflow performance.

5. Legal basis and our role

BookedUp AI Systems is responsible for the personal information we collect and use in connection with the services described in this policy. Depending on where you live, our legal basis for processing may include the need to provide our services (for example, sending follow-up SMS messages you expect), our legitimate interests in operating and improving our workflows, our need to comply with legal obligations, and, where required, your consent (for example, for certain types of marketing messages).

6. Data sharing and transfers

We may share or store your information in systems that we use to operate our services, such as phone and SMS providers, hosting platforms, calendars, CRMs, or messaging tools. We may also use reputable third-party providers to host and run our workflow infrastructure. Where we do so, we take steps to help protect your information through access controls and security practices.

7. Data retention

We retain information for as long as is reasonably necessary to operate our services, to maintain accurate records of missed calls and bookings, to improve our workflows, and to comply with legal or contractual obligations. When information is no longer needed for these purposes, we may delete it or take steps to anonymize it.

8. Your rights and choices

Depending on where you live, you may have rights over your personal information, such as the right to access, correct, or delete it, or to object to certain kinds of processing.

You can also choose not to provide certain information, although this may limit your ability to use some features (for example, we need a phone number to send and receive SMS messages). Where we send SMS messages, you can usually opt out of further messages by replying with a standard opt-out keyword such as "STOP".

To exercise your rights or ask questions about your information, you can contact us using the details below.

9. Contacting us

If you have questions about this policy or how your information is handled in connection with our services or SMS features, you can contact us at:

BookedUp AI Systems
Email: trevor@bookedupworkflows.com

10. Changes to this policy

We may update this policy from time to time to reflect changes in our services or applicable laws. When we do, we will update the "Last updated" date below.

Last updated: March 3, 2026